The AI always suggests an incorrect customer number.

Possible causes:

The explanation function can provide information on the reason for the incorrect suggestion.

• Was the customer number previously assisted incorrectly?
• Is the customer number not or not correctly associated in master data?
• If the correct number cannot be assisted, it may not be present in the master data at all and must be maintained accordingly.
• In the case the wrong number has been "learned", please reach out to us, so we can possibly make corrections and re-learn incorrectly trained information, i.e. re-train the AI.

Important: To retrain the AI, we need specific information:

This should be generally applicable logic and not one-off case specific (e.g. always the same for this particular customer, not an exception to the rule).

Template to contact: support@workist.com 

Workbench link:

What is suggested incorrectly?

What should be suggested instead?