The explanation function can provide information on the reason for the incorrect suggestion.
- The Item number was previously assisted differently.
- The item number not in the master data: If the correct number cannot be assisted, it may not be present in the master data and must be maintained accordingly.
In the case that the wrong number has been "learned", please reach out to us, so that we can possibly make corrections and re-learn incorrectly trained information.
Important: To retrain the AI, we need specific information.
This should be generally applicable logic and not one-off case specific (e.g. always the same for this particular customer, not an exception to the rule).
Template to contact: firstname.lastname@example.org
What is suggested incorrectly?
What should be suggested instead?