The forwarded document has not reached the Workbench

What can be checked:

• Check your internet connection - Is the internet connection stable? Was the email actually sent or is it stuck?
  If the connection is unstable, a document may fail due to "timeout".
• Was the wrong forwarding email used or did a typo creep in?
• Was the document possibly sent to another channel?
• It is worth checking other channels if the document is not visible.

Check closed documents:

• Was the document filed directly under "Finished" (outside of automation)?
  Use the filter function to check per status.
• It is possible that the order was placed in a format that we cannot process, as such, it will also be automatically finished.
  Our common formats include: PDF, eml, msg, xls, xlsx, jpeg, png.

All no? → Then please contact support: support@workist.com