Since data is extracted directly during the upload, longer orders can take a bit more time.
- A duration of up to 2 minutes can be considered "normal" here.
- Sometimes it helps to refresh the page to see the uploaded document.
Other reasons for longer duration:
- The Internet connection: (especially in the home office).
Upload speed is not equal to download speed and most contracts specify a much lower upload than download, i.e. uploading a document may take longer.
- Firewall: (especially in the office)
In some cases the internal firewall prevents the upload of documents. In this case, it is recommended to contact the in-house IT.